SDMC Support is able to provide a total managed support service to your business. We provide best in class support services from first contact to advanced fix, release & change.
Our software support service for SDMC software is available 24x7. Tickets can be logged through the support portal, escalations can be managed through your account partner.
Our hosting & cloud support services teams proactively monitor our hosting, cloud & SaaS services. Actively mitigating issues before you even become aware.
SDMC have been been building business critical systems for over twenty years. We know that once a system is live it is only the beginning of the story. Monitoring your system for performance, security, storage and capacity is essential. All of our systems are monitored 24x7.
Through strong partnerships with our suppliers, we are always aware of planned engineering works or other changes and respond to minimise any impact to our customers.
With our own active monitoring and automation, our systems respond to any issue automatically and make real-time compensating actions.
Help Desk, Troubleshooting, Break/Fix, Monitoring, Root Cause Analysis, User Access, Security Configuration. Scalable to your needs.
Security Group Configuration, Secure Data Segregation, SOX GITC Compliance.
Source Management. Environment Management. Release Support. Business Change & Regression Testing. Patch Application & Infrastructure Support.
Operating System, Database, & Application Tuning. Report Building Enhancement & Tuning. Thread Management, Composite Modelling.
Capacity Analysis & Planning, System Monitoring, Archiving & Retention, Producing & Maintaining Business Continuity plans, Maintenance.
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Defining new reports & creating Analytical Cubes. Modification of existing reports, Creation of measures & KPI’s. High Volume extracts. What-if modelling
Chart of accounts maintenance. Group consolidation. Forecasting and budgeting. Adjustment enablement. Dashboard updates
Analyse & reconcile data to accounting rules. Understand and explain perceived differences between various source. Updates to business rules and logic. Creation of new models. Explain systemised execution of business logic.
Where did this data come from?Journals, Modelled data, VAT analysis, currency issues, cash modelling, accounting Standards.
Sarbanes Oxley control creation and execution. Support of data extraction and creation. Audit support. Statutory account audit support.
Construct and run training courses for: Digital Finance, Forecasting & Budgeting, Accounting Standards, FinanceHub, Oracle, etc.
